At Dr. Kangna’s Homoeopathy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, or contact us for consultation and wellness support.

1. Information We Collect

We may collect information that you voluntarily provide when you:

• Submit an enquiry or consultation form
• Request a call back
• Contact us through phone, WhatsApp, or email
• Book an online consultation
• Communicate with us regarding our services

This information may include:

• Full name
• Phone number
• Email address
• Location
• Consultation-related information
• Other information you choose to provide

2. How We Use Your Information

The information collected may be used to:

• Respond to your enquiries
• Schedule and manage consultations
• Provide requested wellness support
• Contact you regarding appointments or follow-ups
• Improve our website and services
• Provide a better user experience
• Maintain appropriate records related to consultations

We do not use your personal information for purposes unrelated to the services or communication you have requested without appropriate permission.

3. Health & Consultation Information

If you voluntarily provide health, wellness, lifestyle, or consultation-related information, we may use that information only for providing and managing the requested consultation or wellness support.

Please avoid submitting unnecessary sensitive information through general website enquiry forms.

4. Website & Technical Information

When you visit our website, certain technical information may be collected automatically through standard website technologies, cookies, analytics tools, or similar services.

This may include:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage information
• General geographic information

This information helps us understand website performance and improve the user experience.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a better browsing experience.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Sharing of Information

We respect the confidentiality of your personal information.

We may share limited information with trusted service providers when necessary to operate our website, manage communication, process enquiries, or provide online consultation services.

We do not sell or rent your personal information to third parties.

Information may also be disclosed where required by applicable law, legal process, or to protect the rights and safety of our users and organization.

7. Data Security

We take reasonable administrative and technical measures to help protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Third-Party Services

Our website may contain links, integrations, or services provided by third parties, such as WhatsApp, Google services, online consultation platforms, maps, payment providers, or social media platforms.

These third-party services have their own privacy policies and terms. We recommend reviewing their policies before providing personal information through their platforms.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain appropriate records, comply with legal obligations, or resolve disputes.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Ask questions about how your information is handled

To make a privacy-related request, please contact us using the details provided below.

11. Children’s Privacy

Our website is intended for general use. Where consultation or wellness support is requested for a child, information should be provided by a parent or legal guardian.

We do not knowingly collect personal information from children independently without appropriate parental or guardian involvement.

12. Medical & Wellness Disclaimer

The information provided on this website is intended for general wellness and informational purposes and should not be considered a substitute for professional medical diagnosis, emergency medical care, or treatment from a qualified healthcare professional.

For serious, urgent, or emergency health concerns, please seek appropriate medical attention promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.