At Dr. Kangna’s Homoeopathy, we aim to provide a smooth, transparent, and supportive consultation experience. This Refund & Return Policy explains our approach to consultation cancellations, rescheduling, and refunds.

1. Consultation Services

Our website may allow users to enquire about or book consultation services with Dr. Kangna’s Homoeopathy.

Since consultation services involve time being reserved specifically for an individual, cancellation and refund requests may be subject to the terms mentioned below.

2. Cancellation of Consultation

If you are unable to attend a scheduled consultation, we request that you inform us as early as possible.

Where applicable, a consultation may be rescheduled to another available date and time.

Rescheduling is subject to appointment availability.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• A consultation is cancelled by us.
• A payment has been received but the scheduled consultation cannot be provided.
• A duplicate payment has been made due to a technical or payment-related issue.
• Any other refund is approved by us after reviewing the individual circumstances.

Refund eligibility may depend on the nature and timing of the cancellation.

4. Non-Refundable Situations

A refund may not be provided where:

• The consultation has already been completed.
• The user does not attend a scheduled consultation without prior notice.
• The user cancels very close to the scheduled appointment time.
• The service has already been provided or partially provided.
• Incorrect information or contact details were provided by the user.
• A refund request is made for reasons unrelated to the services provided.

5. Rescheduling

Where possible, we may offer a rescheduling option instead of a refund.

Rescheduled appointments are subject to availability and may be arranged by contacting us through the details provided below.

6. Refund Processing

If a refund is approved, it will generally be processed through the original payment method, where technically possible.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other financial service provider.

7. Payment Gateway Charges

Where applicable, payment gateway or transaction charges may not be refundable if they have already been charged by the payment provider.

Any applicable deduction will be communicated to the user where relevant.

8. Product Returns

Currently, this website is primarily intended for consultation, wellness support, and related services. If any physical product or other paid service is introduced in the future, separate return, replacement, and refund terms may apply to that product or service.

9. How to Request a Refund

To request a refund or discuss a cancellation, please contact us with:

• Full Name
• Registered Phone Number
• Email Address
• Consultation Date
• Payment Details or Transaction Reference
• Reason for Refund Request

Please send your request using the contact details below.

10. Refund Review

All refund requests are reviewed individually. Submission of a refund request does not automatically guarantee approval.

We reserve the right to assess each request according to the circumstances and applicable terms.

11. Policy Changes

We may update this Refund & Return Policy from time to time to reflect changes in our services, payment procedures, or applicable requirements.

Any updated policy will be published on this page with a revised Last Updated date.